Company Information

We are delighted to announce a wonderful opportunity to join a company that has Scientific and Industrial Digital Imaging at their core.
Our client provides systems to life sciences and industry and enable scientists and engineers to get results. They pride themselves on being an equal opportunities employer where they value inclusion and diversity . They are situated in a dynamic market where innovation is at the forefront and is looking for someone with the ambition to achieve results in a demanding business environment.

Role Overview

Location - The company is based in Manchester and need someone who is flexible to UK and the occasional EU travel.

Our client values integrity, ethics and fairness as their fundamental to the way that their firm does business. Openness and honesty characterise the relationships that their people build with their clients and each other. The integrity and long-term nature of the relationships that they build is integral to their culture and they're proud of this deeply rooted tradition.

Key Duties and Responsibilities

ullet The candidate will be required to perform total system level complex-troubleshooting on equipment with a high number of optical components, multiple cameras, lasers and computer-controlled hardware and software.
Build a strong relationship with the customer insuring that they are kept always informed of the status of their system.
ullet Complete all administrative tasks in a timely manner, including service reports, expense accounts and travel arrangements insuring clear communication with both the office and the customer.
ullet Assist in sales by identifying sales opportunities while on site and communicate these back to the sales team.
ullet Be responsible and keep warranty, repair, and travel costs under control.
ullet Share knowledge and report back expertise to the technical team and expect the same back in return.
ullet Show initiative and have a high sense of motivation to make sure the customer is always provided for.
ullet Maintain effective quality standards, as per the IMSOL quality statement and the ISO9001 standard

Person Specification

A qualified technical/engineer with relevant work experience providing technical support and troubleshooting complex equipment.
Someone with technical analytical problem-solving skills with the ability to work independently with minimal supervision whilst maintaining high quality standards.
Excellent communications skills, listening skills and interpersonal skills.
Knowledge of IT systems, including networking, (knowledge of Linux is also highly desirable).
Any optical or microscopy experience would be highly beneficial.
And a willingness to travel within the UK and Europe, including overnight stays as required, therefore the candidate must hold a valid UK driving license.

Package

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ullet Private medical insurance
ullet Car allowance
ullet A choice of either a Windows or Mac laptop and a company provided smartphone
ullet A vibrant, dynamic company environment in which hard work and performance are rewarded.