Company Information

Our client are decontamination specialists with decades of experience in the decontamination space. Founded by industry specialists, they have a passion for quality, innovation and patient focused excellence.

Role Overview

General requirements
- Become technically capable (servicing, commissioning, testing and repairing) of working on all products supplied by the business
- Will be required to attend training courses when it is necessary for them to fulfil their role within the Company.
Administration requirements
- Record technical queries and responses in reports, etc., and if required on the Service/Company database(s).
- Complete Validation Reports in a timely manner and in accordance with IM Med requirements
- Complete company administrative forms e.g. expenses, holiday requests, complaint forms, nonconformance forms, etc.

Key Duties and Responsibilities

- Will be required to take on the normal duties of a Service Engineer i.e. servicing, repairs, etc.
- Provide first line assistance, advice and assessment of client technical queries by telephone when required
- Provide advice to potential clients on site and if necessary, carry out site surveys. Reporting back in a formalised manner in line with appropriate Company Procedures.
- Advise clients on utilities/services required for machine operation, technical problems, and applications.
- Attend problem machines or sites as requested by the Technical Manager to undertake the assessment of ongoing problems and/or carrying out an investigation into the problems and/or carry out the necessary work to either repair or modify the machine(s).
- Undertake and/or supervise and/or manage the site work required to deal with product retrofits, upgrades, modifications, safety recalls, etc, when required to do so in support of the Technical Manager.

Person Specification

- A suitable qualification in electrical installation or engineering, as well as solid Field service experience.
- WTM (automated endoscope reprocessors) qualifications would be preferable, but not essential.
- Must have good skills in either word processing or keyboarding skills and 5 years' work experience.
- Must have at least GCSE's in English Language, Mathematics and preferably in a Science or Technical subject.
- Must be able to demonstrate good engineering abilities.

Package

- £35,000 - £42,000 dependent on experience
- Company car
- Private healthcare insurance
- Occupational sick pay scheme
- Discretionary bonus
- Pension contribution - 5% employee, 6% employer
- Paid overtime (No-on call)