The role is covered in the following locations: Sunderland

Company Information

Our client is an independent creative, digital and design advertising agency that sparks and sustains successful brands for high-profile clients in human and animal health and they're looking to expand their Client Services Team with a new ambitious and motivated Senior Account Manager.
At the heart of their success is their supportive and collaborative team who love to be the best. Combining their expertise in marketing and life sciences, they have a deserved reputation for exceptional customer service and they pride themselves on gaining that all-important accolade together in their family-feel approach.

Role Overview

As Senior Account Manager, you will report into our Group Account Director and join a team small enough to take full autonomy, yet large enough to work on internationally significant projects. Leading high level, proactive key accounts - you will plan, support and ensure 'on-time/on-budget' delivery for all our agency services and outputs.

Key Duties and Responsibilities

Responsibilities will also include:
" Adding value to clients, while developing existing and new multipoint opportunities within key healthcare-related accounts
" Developing compelling solutions to meet client needs and promoting IGNIFI's services dynamically to build sustainable key account growth and support client retention, coupled with a solid understanding of their marketing needs, brands, competitors and challenges
" Proactive management of the execution of all projects and campaigns for key clients, alongside Account Managers and Account Executives, from concept to delivery (including advertising, promotional and sales materials, training kits, websites, video and animation, social media, email)
" Developing effective relationships with clients and external partners as well as IGNIFI's internal creative, digital and account management teams to ensure efficient delivery of projects, on time and to budget, whilst ensuring a profitable return for our efforts
" Retaining overall responsibility for the profit/loss/growth achieved within key accounts
" Ensuring the delivery of high-quality work and service to encourage clients to return to us over a prolonged period

Person Specification

The successful candidate will have relevant experience including:
" Education to graduate/degree standard in a related discipline
" Healthcare/life sciences knowledge and experience
" Demonstrable experience of managing and growing large accounts in a healthcare or digital/medcomms agency environment
" Excellent organisation skills, attention to detail for proofing, deadlines and estimating is also required
" A positive, pro-active attitude and ability to work well as part of a growing team
" A strong awareness and aptitude for marketing
" High standard of oral and written English and excellent communication skills
" Excellent presentation skills, comfortable with client pitches
" Good financial/commercial awareness
" Computer literacy with main MS Office software


We offer you:
" City centre based 'home' (office) with free parking nearby
" Friendly, supportive and inclusive workplace
" Development, training and progression opportunities and regular reviews
" Unlimited access to Udemy online learning academy courses
" 25 days annual leave (plus bank holidays). Rising after 5 years' service - to additional holidays or the equivalent in salary increase
" Automatic enrolment into contributed IGNIFI Personal Pension & Group Life Assurance Schemes

09 Oct 2023

Holly Haynes

Recruitment Team Leader 01494 818 010

Kai Hughes

Communications Recruiter 01494506692

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medical communications    brand communications    promotional    sell    product    digital    online    print    marketing    healthcare communications    med comms    medical communications    client services