Company Information

Its an established international diagnostics company. The aim is to grow as a globally recognised, innovative, integrated IVD company, supplying primarily clinical customers with diagnostic solutions based on immunoassays and molecular diagnostics.
As a UK distributor, the company aims to provide quality diagnostic products for clinical, research and industrial laboratories in the United Kingdom and Republic of Ireland- strive to offer goods and services that not only answer the needs of customers but also serve to help them make a step forward in their work.
"Our family of employees should feel personally valued, empowered, happy and rewarded both mentally and financially"

Role Overview

PRODUCTS: Immunology, Biochemistry, Infectious Diseases, Genetics, Point Of Care Testing, ELISA.
CUSTOMERS: Clinical and Research Laboratories
REPORTS TO: Technical Services Manager

The role is predominately office-based in Oxford, with around 20% travel across the UK to customer sites when required.

Key Duties and Responsibilities

- First line support to internal and external customers for pre and post sales technical enquiries by phone and email
- Logging of support cases on CRM, updating and maintaining accurate records
- Assist with the investigation, documentation and resolution of customer queries including liaison with relevant suppliers in a timely professional manner
- Maintain product training materials for in-house and for customer training
- Work alongside the Technical Specialist / Technical Services Manager to assist with demonstration of products, presentations and production of demonstration materials
- Travelling to customer sites as and when required
- To assist with installation of instruments and provide training to customers on the functionality of the instrument - on site & remotely
- To perform annual preventative maintenance visits on instruments - on site & remotely once singed off as competent

Person Specification

- 2:1 or above in a life science degree and a minimum of 1 year laboratory experience
- IT competent in standard Microsoft office packages and confident with learning new software
- Trouble shooting skills, good at problem solving, logical thinking and strategic planning
- Passion for helping people and providing excellent customer service
- Ability to work efficiently, multi task and prioritize with accuracy and attention to detail
- Must be able to work independently using own initiative in addition to working as part of a team and contributing team projects / problem solving

Package

Private Healthcare
25 days annual leave
Contributory Pension
All business mileage paid for - £0.45p a mile