Previous job - Key Account Manager

Role: Key Account Manager

Location: Field Based (East Midlands to North East)

Customers: Regional Multiple Pharmacy Groups

Reporting to: Key Account Controller
Job Purpose: This is a field-based role responsible for a defined Key account base within England Scotland and Wales - geographical locations will vary by customer so a flexible approach is required - some weekends/evenings as well as national travel and overnight stays.
o The main objective of this role will be to hit and exceed the revenue & profitability targets set by implementing agreed strategies and plans with your account base. You will need to ensure that best practice Account Management skills are in use and are evident. You will be expected to assume ownership for all aspects of your customers' contribution to volume, revenue and profit of AHDL Wholesale Group Healthcare trading companies including but not limited to Alliance Healthcare (Distribution) Ltd, Cordia Healthcare Ltd and OTC Direct Ltd leading complex negotiations. Details of the role and how it contributes to the performance of the organisation are below;

1. Responsible for all business activity across Alliance Healthcare trading companies through external relationships in the defined customer base.
2. Understand full spread of AHDL wholesale group commercial offering and direct customer purchasing as appropriate to the customer needs and the best advantage of AHDL.
3. Implementation of defined strategies in order to achieve business objectives.
4. Consistent updating of own knowledge of external market influences, competitor strategies, customer needs.
5. Develop and maintain relationships with customers and manufacturing partners ensuring excellent, efficient and mutually beneficial working relationships.
6. Develop and maintain relationships with internal stakeholders
7. Implement negotiations within customer base in order to maintain / develop/ acquire business within agreed discount parameters
8. Contribute where appropriate to key business groups or projects in pursuit of business goals and/or developments.
9. Attend exhibitions and conferences whenever necessary.
10. Gather market intelligence and feedback to management.
11. Sell product and concept as required
12. Project the company professionally at all times
13. Proactively conduct strategic account reviews with all assigned customers on a regular basis to review spend trends and ensure any trading terms are updated so that they meet customer needs and business objectives.


Role Complexity:

o Role Span - will cross a number of Alliance Healthcare trading companies including but not limited to Alliance Healthcare (Distribution) Ltd, Cordia Healthcare Ltd and OTC Direct Ltd
o Product Knowledge - Key Account Manager will need to demonstrate sufficient knowledge of Alliance Healthcares products and services as required within the role. To understand the strengths and weaknesses of the competition's offering and how to satisfy customer needs with the Features and Benefits of the Alliance Healthcare Wholesale Group's product ranges.
o Working cross functionally - within the organisation, requires sufficient planning and organisation skills to establish courses of action to achieve specific goals, use resources effectively and efficiently, monitor and manage progress against plans and milestones, ensuring immediate and strategic objectives are met within constraints.
o Account management involvement - KAM is required to manage strategically important customer relationships - this can involve (although list is not exhaustive) negotiations, commercial discussions, service recovery situations, defence of business targeted by competitors, ownership of relationship and where appropriate, customer entertainment.

Innovation and Creativity:

Self starting maturity, high standards of presentation and results focused orientation are key requirements, the Key Account Manager role requires high level of creativity and innovation whilst expected to operate within company policy, the law and agreed guidelines and standards of practice, the KAM is encouraged to be innovative, to take appropriate risks and to be creative in their thinking and methodology whilst ensuring they operate with agreement of the Key Account Controller.

The KAM needs to gather and evaluate relevant data and information to identify opportunities and problems. Working across the business you will be required to lead the development of innovative and creative solutions to resolve issues and achieve your objectives.

Autonomy and Independence:

This role is all about self starting, independent operation in a field environment with defined customer base. The Key Account Manager is required to implement strategies to achieve channel performance targets. This requires decision making on a daily basis and the skills to see these through to completion. Beyond daily decision making, the Key Account Manager will be required to operate to key performance indicators and policies as issued by the KAC, Head of Sales and the Board of AHMS.

Financial Accountability:

The Key Account Manager is ultimately accountable for gross profit generation, business growth, customer retention, customer development and acquisition within the defined customer base. The role is results oriented and the production of excellent financial and commercial results in agreed areas of performance is very high in the success criteria of this role.








Paquete Trabajo

Excellent Salary
25 days holiday,
able to join pension scheme after 3 months (2:1 employer contributions),
Boots card after 3 months


Perfil Personal

Knowledge, Skills and Experience Required:

" Product Knowledge - Strong knowledge of AHDL Wholesale Group's products and services as required. To understand the competition's offering and how to satisfy customer needs with the features and benefits of the AHDL product range.
" Commercial Knowledge - The ability to apply knowledge of the marketplace, commercial awareness and tactical planning in order to achieve business objectives.
" Personal Qualities - Enthusiasm, determination and a self starting commitment to excellence. Strives for self improvement by taking every opportunity to learn from experience, has gravitas and maturity to act and think for one's self.
" Of graduate calibre with previous sales experience within the pharmaceutical or FMCG industry.
" Demonstrable business skills to include: decision making, analysis, judgement, selling and negotiation skills.
" Commercially aware
" High quality presentation and excellent interpersonal skills.
" Good planning, reporting and time management skills.
" Strong selling skills
" Computer skills: Must be adept in use of Excel, Word and PowerPoint comfortable with using the Internet and e-mail applications
" A high level of demonstrable business skills to include: decision making, analysis, judgement, selling and coaching skills.
" High quality presentation and excellent interpersonal skills.
" Excellent planning, reporting and time management skills.
" Comfortable communicating at all levels including directors and senior external representatives
" Experience of working within a complex supply chain environment


Proceso de Entrevista

2 Stage Process

See more jobs from Walgreens Boots Alliance
Walgreens Boots Alliance
* Guía Salario
£35,000-£40,000
East Midland
Job Ref: 46737

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